Let’s Talk: Connecting to our Customers and Providing Value

I’m headed to Houston to present at the Texas Library Association. I’m co-presenting “Designing the Digital Branch: It’s Everyone’s Job” with David Lee King. Presenting with my colleague David is always fun and inspiring. We talk about a model for creating and maintaining a library’s digital presence where everyone has a role to play and has ownership of what is presented to the community and the web world.

As the CEO, I’m always looking for value – value to our customers and community, the return on investment of library resources, and the value to staff as an essential tool for providing service and as a way to have conversations with customers, colleagues and the wider world of readers and library users. Continue reading “Let’s Talk: Connecting to our Customers and Providing Value”